Maryland Health Connection: 855-642-8572 or MarylandHealthConnection.gov

(Monday through Friday 7 a.m. - 7 p.m.)

  • Information on enrolling and disenrolling from Medical Assistance

MedStar Family Choice Member Services: 888-404-3549
(Monday through Friday 8:30 a.m. - 5 p.m.)

  • To obtain a MedStar Family Choice ID card

  • Address and phone number changes

  • Primary care provider changes

  • Concerns or general questions

  • To file an appeal, complaint, or grievance

To submit a complaint or grievance in writing, please mail the information to:

Denial and Appeals Department
5233 King Ave, Suite 400
Baltimore, MD 21237

After-Hours Nurse Line: 855-210-6204

  • To speak with a nurse about care for an illness or injury

  • To listen to the audio health library and learn about health conditions that may concern you or your family

Maryland Healthy Smiles Dental Program: 855-934-9812
(Monday through Friday 8 a.m. - 5 p.m.)

  • Questions/concerns about your dental benefits

  • Assistance in locating providers for children and pregnant women

Avesis— Routine Vision Benefits: 844-478-0512
(Monday through Friday 7 a.m. - 8 p.m.) 

  • Questions/concerns about your routine vision benefits

  • Assistance in locating providers

Maryland Public Behavioral Health System: 800-888-1965 (for Mental Health Services)
(Business Hours Monday through Friday 8 a.m. - 6 p.m.; Emergencies 24/7)

  • Questions/concerns about mental health benefits

  • Assistance in locating providers

Information current as of: