• How can a member get a new card?

    To order a new card, contact MedStar Family Choice Member Services at 888-404-3549.

  • How can a member find local doctors?

    Contact MedStar Family Choice Member Services at 888-404-3549, or look in the Provider Directory on this site.

  • How can a member change their doctor (primary care provider)?

    To change your doctor (primary care provider), call MedStar Family Choice Member Services at 888-404-3549, and they’ll have a new card with your new doctor listed within 10 days. Members can also change their doctor (primary care provider) by logging into the Online Benefits Portal.

  • Can a member see a new doctor before receiving a new card?

    Yes, a member may use his/her current card until they receive their updated card by mail.

  • Are referrals needed for substance abuse or vision providers?

    No, members may see these providers for routine visits without the need for a referral.

  • How can I get transportation?

  • How can I submit a complaint or grievance?

    Contact MedStar Family Choice Member Services at 888-404-3549. To submit a complaint or grievance in writing, please mail the information to:

    Denial and Appeals Department
    5233 King Ave, Suite 400
    Baltimore, MD 21237

Information current as of: